Responsibilities:
Provide technical and operational support to ensure optimal performance and user satisfaction for assigned device or equipment.
Plan and execute both scheduled and ad-hoc support activities in alignment with service requirements.
Respond to and resolve technical issues effectively, ensuring minimal disruption to client operations.
Adhere to established protocols to meet internal performance benchmarks and service standards.
Communicate relevant service updates and client insights to the appropriate internal stakeholders regularly.
Monitor and manage inventory of essential parts to ensure service readiness.
Participate in a rotational on-call schedule to support urgent service needs outside of standard office hours.
Requirements:
Diploma in Engineering (Biomedical, Mechatronics, Electronics, or a related discipline)
Minimum 3 years of hands-on technical support or field service experience in medical or laboratory related equipment
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