Job Description

A group of three F45 SG locations (Holland Village, Orchard & Novena) is looking to hire an experienced, energetic, and highly motivated Membership Manager.As the lead for the sales function, the Membership Manager must implement a lead generation/marketing strategies plan to execute and maintain fitness membership sales, a solid fitness community within the studio, as well as promote the health and wellness benefits associated with a healthy lifestyle. The Membership Manager is not only a mentor, but an ambassador of our brand, and a proven leader.Key Responsibilities / Attributes: Create, properly manage and exceed, all Sales and Operational budgets Drive financial plans and increase gross margins of the business through optimal programming and capacity utilization Create quarterly marketing plan for social media, digital marketing, and community events Confidently take charge and run all social media platforms of the studio Ensure all Front Desk systems and studio practices/processes are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls Ensure a consistent sales effort is maintained at all times by providing daily sales goals and contests/incentive-based motivation, including establishing, expanding, and tracking outreach initiatives and strategic partnerships with local businesses, community groups, and charitable organizations Implement and maintain and grow the total membership base and oversee all aspects of the membership sales process Increase studio conversion rate and achieve client retention goals Trial scheduling and follow ups Maintain top-notch cleanliness, appearance and organization of the studio and inventory Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to both clients and internal staff Ensure studio branding by adhering to company guidelines and values Maintain a strong working knowledge of our small-group training programs by participating in at least three (3) training sessions per week alongside clients Ability to develop strong relationships with clients and business partners Self-motivated and goal-oriented Professional, punctual, reliable and neat Working with Managing Director on setting Monthly, weekly, and daily targets for meeting goals Must have outstanding experience delivering high-quality customer service, excellent communication, organizational, and written skills Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients Ability to work independently and collaborate with Managing Director, Trainers, and clients Highly organized with the ability to prioritize and meet deadlines Computer proficiency with MS Office programs, MindBody Online, as well as various media platformsBenefits: Flexible schedule Free Membership at F45 Competitive salary and bonus structureQualifications: Bachelor's Degree or equivalent work experience required 2+ years of proven sales leadership in the Health & Fitness industry required Must have Personal Training Certification through a nationally recognized organization Must have CPR/AED/First Aid Certification At least 2 years of management experience, including directly overseeing all aspects of staff management from hiring, training, supporting, disciplining, and terminating
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