o Oversee daily operations across all clinical departments, ensuring standardized workflows working together with the COO.
o Conduct annual operational audits to identify bottlenecks, aiming to reduce patient downtime through optimized scheduling.
o Implement time-management initiatives to minimize workflow interruptions, tracking improvement in operational smoothness quarterly.
o Maintain staff operational readiness through structured trainings on defined Standard Operating Procedures (SOP's).
ECC Service Management
o Maintain 24/7 ECC nurse availability, ensuring complete shift coverage with minimal gaps affecting patient care.
o Utilize data-driven shift planning to optimize emergency staffing, ensuring adequate resources during peak hours.
o Implement triage optimization techniques, leveraging digital platforms to improve emergency case prioritization.
o Track ECC performance using clinical KPIs, including patient outcome success rates and satisfaction metrics.
o Conduct regular ECC workflow analysis, streamlining patient intake processes for improved emergency response times.
o Introduce training modules for ECC nurses, focusing on rapid decision-making and high-pressure case handling.
o Establish real-time incident response teams, ensuring immediate intervention in critical cases.
o Standardize ECC reporting and documentation, ensuring smooth case transitions between departments.
o Foster collaboration between ECC staff and other hospital departments, ensuring seamless patient care integration.
o Benchmark ECC patient recovery rates against industry-leading veterinary hospitals, identifying areas for refinement.
Human Resource & Workforce Planning
o Implement mentorship and coaching initiatives for staff growth with nurse training across hospital.
o Champion diversity and inclusion in hiring and workplace practices
o Address staff grievances and resolve conflicts promptly and fairly working with the COO.
o Monitor and manage staff scheduling, attendance, and leave across the hospital to ensure adequate shift coverage with minimal gaps affecting patient care.
o Interact with Universities for internship and externship opportunities for nurses
o Manage and support Department Heads and attend interviews for nursing staff selection.
o Address disciplinary issues for timely action for clinical staff
Desired skills and experience:
o A degree or diploma in veterinary nursing or general nursing.
o Any advanced diplomas or specialized veterinary nursing certifications like Cert III or Cert IV
o At least 5 years of supervisory or managerial experience in veterinary nursing is preferred
o Expertise in patient care, staff management, and clinical operations with background in healthcare / hospital administration
o Ability to train and mentor nursing staff.
o Strong interpersonal and communication skills.
o Knowledge of veterinary healthcare protocols and compliance.
Job Types: Full-time, Permanent
Pay: $3,916.44 - $6,000.00 per month
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