Job Description

Job Responsibilities

• Lead the Service and Operations teams to ensure smooth daily operations and implement new initiatives
• Work closely with the Head of department and other departments to drive service excellence and continuous improvement.
• Coach, mentor, and inspire the operations staff for continuous development as a people leader.
• Collaborate on cross-department improvement projects to enhance patients\' access to care, operational efficiency, and overall patient experience.
• Work with team members across other workgroups, polyclinics, or HQ on initiatives such as manpower planning, training and development, digital and service transformation, policy and workflow optimization, new polyclinic development, and emergency planning.
• This position is ideal for a self-driven individual with a passion for public healthcare, seeking enriching opportunities for career and personal growth in healthcare administration.

Requirement:

• Degree in any discipline
• Minimum 6 years of operations management, service quality and customer feedback experience.
• Possess strong leadership and people management skills.
• Successful track record of implementing operational improvement initiatives resulting in higher productivity, improved patient / customer experience.
• Strong in decision making, problem solving and communication skills.
• Experience in operations in healthcare sector and/or service industry will be an added advantage.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.**We regret to inform that only shortlisted candidates would be notified.Gao Shan (Jane)Registration Number: R23118568EA License No: 06C2859 (MCI Career Services Pte Ltd)Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?Company profileMCi Career Services4.1\xc2\xb7Human Resources & Recruitment51-100 employeesWith over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!With over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!Company informationRegistration No.200701947WEA No.06C2859

MCI Career Services