Job Description

Job Purpose

The Operations Manager will be expected to

• Lead by example by displaying Staytion values on a day-to-day basis and encourage & assist all Engagement Managers and Associates to do the same
• Oversee all daily operations for your assigned locations
• Manage finance-related tasks such as invoices, billings, reporting
• Train, guide and support team members

Responsibilities

• Identify and solve member-related issues to help foster collaborative community
• Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered
• Work with the Sales Manager to ensure that your space always maintains a high occupancy rate
• Mentor Engagement Associates and Manager on how to conduct high-quality, informative tours, and provide feedback and areas for improvement
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members
• Develop strategies to drive sales, increase revenue and interest for your location
• Ensure that all enquiries are followed up on, and that negotiations and closure is taking place
• Prepare monthly Manager's Report and share with relevant stakeholders internally
• Prepare monthly invoices and work collaboratively with the Finance Team
• Manage all operations and maintenance of the space to ensure a consistently high-quality experience for members
• Make suggestions regarding maintenance and improvements of the space
• Identify, follow up and resolve any issues, such as cleaning, IT-related issues, electrical equipment and so forth
• Manage, inspire, support, and guide your team to achieve goals
• Identify knowledge gaps, and train and/or arrange training when necessary
• Provide learning and development opportunities, and make recommendations to promote the best-performing Engagement Associates and Manager
• Hold one-on-one meetings with Head of Operations to track your team members' individual performance monthly
• Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up to date with any process changes

Qualifications & Work Experience

• Diploma from recognized institute and/or minimum 2-year experience in the Customer service, F&B, events and hospitality sectors.
• Possess customer-centric mindset
• Strong communication skills
• Strong organisational and multitask skills
• Demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them
• Effectively handle pressure and problem solve
• Keen eye for detail and ability to take initiative

Please also note:

• Might need to work on weekends and public holidays
• 5 Days work week
• Training will be provided
• Good career advancement and professional growth within the organisation

Retail and Advertising Solutions & Services Partner

Stellar Lifestyle is the largest managing agent of retail and advertising spaces in Singapore's rail network. We create vibrant transit destinations through continuous innovation and a desire to make our everyday touchpoints better. Our expertise also includes retail mall management, outdoor media & digital advertising solutions, and digital engagement platforms.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter - we take care of you and your well-being. Your Work Matters - your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters - we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People, Enhancing Lives

Core Values
Respect, Integrity, Service & Safety, Excellence