Job Description

The Spa Supervisor is responsible for, but not limited to assisting the operations of the spa. Perform retail sales and delivering a variety of spa and aesthetic products and services such as body treatments, massages, facials in a safe and as trained to guests in a safe and professional manner. He/she provides administrative support to spa departments when needed.

Primary Responsibilities

Product Quality and Knowledge of Work

• Delivers outstanding body/face treatments in an excellent service standards consistently.
• Capable of performing professional technical pre-consultation so that he/she is enable to recommend suitable treatments in accordance to the treatment protocols taught per the client\xe2\x80\x99s needs and concerns.
• Proficient in providing clear and concise treatment introduction and product benefits to the client.
• Responsible for recording and updating client\xe2\x80\x99s profile such as post treatment analysis, product and treatment purchase and any other relevant information, together with the Sales Team, to ensure perfect personalized service and maximize future sales opportunity.
• Proficient in body/face care product(s) brand knowledge, body/face care expertise, knowledge of both professional and retail products
• Well-versed in general anatomy & physiology/ skin knowledge such as skin structure and common skin diseases.
• Strong knowledge in professional product, retail product and treatment knowledge to drive treatment-product link selling.

Retail Sales

• Maintains a long-term relationship with client based on genuine care and concern for their needs and concerns through relevant link-selling and effective home care advice after each treatment.
• Upsells treatments and performs home-care product retail during post treatment.
• Performs prepaid sales in in packages, series of treatments or gift vouchers.

Training

• Assists and coordinates in product and technical training to therapists.
• Fulfills all scheduled theory and practical training requirements.

General Front Desk and Cashiering

• Assists to handle phone, walk-in, email enquiry providing adequate spa information to guests.
• Performs guest spa booking on Book4Time promptly and accurately.
• Provides warm welcome to guests and fond farewell to guests.
• Performs POS transaction on Book4Time.
• Facilitates in purchase of Spa Package, Gift Certificates and Hotel Gift Certificate (GIVEX)
• Assists in the opening and closing duties at the front desk when necessary
• Makes sure all information and personal data provided by guests are kept strictly confidential.
• Guests\xe2\x80\x99 treatment forms must be filed back properly after used. It should not be left unattended and should always be kept out of sight

General Housekeeping and Maintenance

• Maintains all spa treatment rooms to the Health and Safety standards.
• Reports any electrical faults and visibly unsightly defects that do not fulfil the treatment room housekeeping/presentation checklist in your assigned treatment room to their respective team leaders/manager.
• Discharges professional treatment room setting, care for equipment and maintain overall treatment room sanitation
• Sets treatment room professionally before and after each treatment, in accordance to standard treatment room setting protocol provided.
• Applies treatment room housekeeping/presentation checklist before and after each treatment.
• Ensures that the towel and linen in the treatment room is adequately replenished for the day and stored as per Standard Operating Procedure.
• Ensures the general cleanliness of the treatment room, pantry & public area.
• Ensures the cleanliness of the preparation room is maintained at all times
• Updates the towel and linen consumption into the vendor\xe2\x80\x99s online order request.

Candidate Profile

Knowledge and Experience

• Attains international certification such as CIBTAC, ITEC, WSQ Diploma
• Excellent guest service delivery
• Knowledge of Anatomy & Physiology
• One to three years previous experience in a Spa, Private Practice, Doctor\xe2\x80\x99s Office, Chiropractor\xe2\x80\x99s Office or any combination.
• Ability to pleasantly communicate with proper grammar in English.
• Ability to provide legible communication
• Knowledgeable of spa treatments and Products

Competencies

• Ability to promote Spa products and services.
• Ability to give a timely Spa Service, providing a true relaxation and beneficial experience to each guest.
• Knowledge of draping procedures and protocol.
• Ability to focus attention on guests needs, remaining calm and courteous.
• Ability to promote positive relationship with all guests.
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to recommend and sell Spa products to guests.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues\xe2\x80\x99 Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit \xe2\x80\x93 Dental/Optical/Vacation Expenses/Children\xe2\x80\x99s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Accor