Job Description

JOB SCOPE

• Overseeing outlet operations and maintaining its operational smoothness.
• Support Operations Manager in achieving all goals and Key Performance Objective.
• Deliver superior service and maximise customer satisfaction.
• Respond efficiently and accurately to customer complaints/feedbacks.
• Check that all amenities and utensils are properly stocked and inspected.
• Prepare monthly management reports in relation to outlet performance.
• Provide leadership in cultivating, guiding and coaching staff in providing excellent service experience to all guests and payroll administration.
• Liaise with Central Kitchen and external suppliers for food supply stocks.
• Ensure that safety and hygiene standards are strictly adhered to and comply in accordance with regulations.
• Any other ad hoc duties assigned.

• Work experience as an Assistant Restaurant Manager or similar role in the hospitality/F&B industry.
• Good analytical, problem solving and decision-making skills.
• Possess exceptional communication and interpersonal skills to maintain good relationship with diverse guests and employees within the restaurant.
• A team player in a fast-paced environment.
• General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to guests.
• With Food Hygiene Certificate or related preferred.

• Performance bonus
• Sales incentive
• Staff discount
• Career advancement
• Statutory Benefits (Annual Leave, Sick Leave, Medical Claim)
• Meal and uniform provided