Job Description

KEY OBJECTIVES & DELIVERABLES

• Is aware of daily and weekly specials in the restaurant - checks pricing

• Is aware of the availability of products

• Monitors food and beverage cost results and discusses with Chef

• Gets to know and personally deals with regular guests

• Personally monitors all guest complaints

• Ensures a positive ambience

• Ensures guest satisfaction

• Ensures that all subordinates in allocated areas receive the necessary training for job

competence

• Checks duty rosters in allocated areas, ensure coverage and monitors timekeeping and

absenteeism

• Monitors the personal appearance and hygiene standards of all service staff

• Holds daily meeting with Food & Beverage team

• Regularly checks all areas for maintenance requirements and follow up

• Keeps a close eye on cashiering – correct billing etc

• Ensures tightest control over Food & Beverage security

• To keep expenditures to a minimum

• Maintain strict security standards to avoid damage or theft

• Monitor staff turnover and keeps up high level of staff morale

• Monitor standards of hygiene and cleanliness in all areas including back of house areas

• Devise and implement a regular training program with 1 training per week in high season

and 2 trainings per work in low season

• Implement and control the weekly General Cleaning in FOH

• Ensure the look and readiness of all public areas of the outlet at all times

• Making daily report of operations

• To maintain the manning guide as per budget

• Control Staff’s PH/AL

• Control Front area/Valet area when applicable
  

OTHER INFORMATION.

THE RIGHT PERSON A passion for hospitality and delivering exceptional lifestyle experiences. Great attention to detail. Extremely disciplined and focused to achieve agreed targets within given deadlines. A troubleshooter; must be able to critically analyse and tackle problems and present viable solutions. Have entrepreneurial spirit; must be able to deal with ambiguity and willing to take risks as needed. Possess strong communication skills. Able to communicate clearly at all levels within an organization. Be open to new ideas, adventurous and practical simultaneously. Driven by the desire to win and for continuous improvement. Motivated, professional, and high level of energy and work ethic.