Job Description

Position : Restaurant Manager Reporting to : Wing Leader Overview of Position: To take ownership of the Restaurant by creating and maintaining a culture of customer service, employee recruitment a Position : Restaurant Manager Reporting to : Wing Leader Overview of Position: To take ownership of the Restaurant by creating and maintaining a culture of customer service, employee recruitment and development, and business profitability, while upholding the brand standards as set by 4Fingers. Key Service Commitment Responsibilities: Consistently delivers our 4Fingers customer program Conveys passion about his/her work, the products we serve, and the 4Fingers brand Maintains a comprehensive knowledge of all 4Fingers products Manages the customer environment Handles customer requests and complaints in a positive, professional manner Create a customer experience that delivers the promise of the 4Fingers brand. This includes a genuinely friendly service that generates regular customers return accurate orders hot & fresh food Key Talent Management Responsibilities: Responsible for the recruitment and selection process in the restaurant Maintains a positive working environment to promote a culture of passion, teamwork, and respect Maintains communication within the shop Creates shop objectives and action plans to achieve the target Utilizes retention and rewards tools to motivate restaurant staff. Manage the crew which includes rostering, regular coaching, communications Key Business Responsibilities: Maintains highest standards of ethics and integrity Maintains highest standards of personal conduct and appearance Identifies, establishes, and implements local promotions designed to maximize sales for the operation, with the agreement of 4Fingers Implements brand promotions Manage day to day operations that includes the highest safety and hygiene standards compliant with regulations Develops sales, cost, profit targets Responsible for the completion of daily, weekly, and monthly restaurant reports To keep and implement 4Fingers standards, policies, and procedures Manage raw materials, supplies, equipment and IT systems Control operational costs and identify measures to cut waste Key Leadership Responsibilities: Delivers outstanding results through goals and clear priorities Makes timely and high-quality decisions and adds value through their knowledge and expertise Inspires and motivates with a high level of commitment and performance Develops people and self Values diversity through people Requirements: Have minimum 3 to 5 years of restaurant management experience covering all the essential responsibilities listed Handson person at all times One with great passion, to operate like a business owner, people orientated, driven and hungry Able to drive, manage people and takes pride in delivering the best to the customer Consistent, persistent, independant Great problem solver, with excellent communication skills