Job Description

Report to the General Manager. Responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety. Planning, executing , co Report to the General Manager. Responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety. Planning, executing , constantly review, evaluate operations/procedures, analysing and suggest improvement strategies to increase restaurant sales levels and profitability Prepare reports at the end of the shift/week Accountable for labour and F & B costing matters Coordinate the entire operation of the restaurant during scheduled shifts Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customer into return customer Meet and greet customers and organise table reservations, plan and coordinate menus Upsell our products to increase sales as well as to promote PGR membership Collect e-feedback from guests using iPad Manage filing system and read company emails Handle disciplinary issues, conducting Annual review and confirmation of staff Provide effective leadership to the team to ensure targets are met Conduct orientation and training & coach new trainees Plan staff duty roster and cleaning duties Update GRN and perform e-Procurement, including inventory control and conducting bimonthly stock Assign a staff to handle petty cash claims Handle cashiering duties, daily sales collection, cashiers float Perform banking duties Ensure the strict compliance by all service and kitchen staff to company's standard operating procedures Any other appropriate duties and responsibilities as assigned