Job Description

• Managing and oversee daily operations and ensure compliance to operations standards and procedures
• Managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Plan weekly schedule planning and daily team floor plan
• Hires, trains and provide on-going communication to staff and deliver first-class service to customers
• To comply ad-hoc with all the admin and paperwork requirements
• Assist and support any other relevant business duties and responsibilities as and when assigned by the Management.
• Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
• Take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel
• Be attentive to customer\xe2\x80\x99s needs, doing everything possible to ensure customer satisfaction
• Controls the customer\xe2\x80\x99s experience through the dining process, ensure greeting customer\xe2\x80\x99s timely, following any special requests/needs, properly following steps of service, accurately take and deliver orders, and promptly clearing off dirty tables to get them prepared for the next group
• Maintaining the restaurant\xe2\x80\x99s revenue, profitability and quality goals.
• Ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
• Coordinate the entire restaurant operation, including front-of-house and back-of-house
• Deliver superior guest services and ensure absolute customer satisfaction
• Respond efficiently to customer complaints
• Enforce and offer the best quality of products possible
• Organize and supervise shifts
• Appraise personnel\xe2\x80\x99s performance and provide feedback to keep them upbeat and productive
• Estimate consumption, forecast requirements and maintain inventory
• Track compliance with sanitation and safety rules and regulations
• Control costs and cut waste
• Successfully promote and publicize the brand
• Nurture a positive working environment and lead by example