Manage and oversee daily operations and ensure compliance to operations standards and procedures and brand standards.
Manage outlet(s) operating budget including revenues, labour costs and profitability.
Constantly find ways to further increase revenues without compromising on brand standards.
Assist and make recommendations to management for promotional activities and creative ideas.
Plan weekly schedule planning and daily team floor plan .
Be involved in the hiring, training and providing on-going communication to staff and deliver quality service to guests.
Ensure compliance with health, safety, food handling, and hygiene standards.
Handle customers\' feedback promptly.
Holds daily briefing with staff in each shift and review occupancy forecast, reservations, special attention, guest requests, and others as deem appropriate.
Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes.
Coordinate with Chef and other department for any special promotion and ensure staff is aware of it to ensure that up selling is exercised.
Be fully conversant with hotel fire & life safety/emergency procedures.
Attend all briefings, meetings and trainings as assigned by management.
Perform other duties as directed by the management.
Qualifications / Requirements
Minimum 3 years experience of managerial experience in the hospitality industry.
Able to lead and motivate the team.
Able to work under pressure.
Possess good leadership and supervisory skills.
Able to work in a fast paced environment, with a keen eye for quality control.
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