Job Description

Rider Operations Manager, Logistics (Singapore)

\xe2\x80\x9cTo be the most loved everyday food and groceries destination!\xe2\x80\x9d - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

As a Rider Operations Manager, your role is to improve rider experience while making efficient and seamless logistics through experimentation and innovation. You will also assist in tasks which ensure the smooth running of our day-to-day operations. If you are looking for a dynamic environment where you will be exposed to projects covering all department functions, then this may be the place for you!

This role will be based in Singapore and will report to our Rider Operations Lead.

Responsibilities:

• Be the voice of our riders identifying their key issues and finding solutions to improve their overall satisfaction
• Identify and solve problems by analysing and deriving insights from large and complex sets of data
• Conduct tests and experiments to validate hypotheses and to measure the effectiveness of proposed improvements
• Build reports and dashboards to track logistics KPIs
• Work with both internal and external partners to optimize overall operation through process development
• Optimize rider compliance framework

Requirements:

• Bachelor\'s degree in any discipline, preferably a STEM field, Economics or Business
• Minimum 2-3 years of working experience in the tech industry. Applicants with minimal work experience but outstanding academic or co-curricular records are welcome to apply
• High empathy to understand rider\'s needs and their thinking process
• Hands-on in Microsoft Excel and SQL (Python is an add-on)
• Knowledge of Google data studio and Tableau is a plus
• Experience in data mining/analysis/reporting and enjoys working with large and complex sets of data
• Experience in prompt engineering and AI tools is a plus
• Proactive and ambitious to lead projects independently
• Willing to question the status quo and contribute to ideas when needed
• Structured and target-oriented when working on projects and analysis
• Team player and could fit into the company culture
• Possess a strong problem-solving skills

What we offer:

• A dynamic and challenging work environment
• A company committed to developing you personally and professionally
• A great working atmosphere with regular company and team events
• A vibrant and international team committed to diversity and inclusion
• Responsibility from day one in a fast growing and global company
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda