Job Description

Sea Logistics Operational Care Specialist | Singapore | SG2113981You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of customer excellenceYOUR ROLEYour will be responsible for supporting customers by providing helpful information, answering questions, + responding to complaints.YOUR RESPONSIBILITIESYou will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:-

• To qualify + enter customer orders into the operational execution process.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the operational care center (OCC), destinations + regional stakeholders.
• To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
• To create review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives across ISC.

YOUR SKILLS AND EXPERIENCES

• 4-5 years of experience in sea logistics, freight forwarding, or supply chain management
• Proficient with systems, data analytics, and Excel (including VLOOKUP and pivot tables)
• Strong communication and customer service skills
• Possess a good attitude and strong planning management abilities

GOOD REASON TO JOINABOUT KUEHNE+NAGELWith over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world\'s leading logistics companies.CONTACTFarah
farah.zainal@kuehne-nagel.com

Kuehne+Nagel