Job Description

Our Company

Changing the world through digital experiences is what Adobe\xe2\x80\x99s all about. We give everyone\xe2\x80\x94from emerging artists to global brands\xe2\x80\x94everything they need to design and deliver exceptional digital experiences! We\xe2\x80\x99re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We\xe2\x80\x99re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work \xe2\x80\x93 don\xe2\x80\x99t just take our word for it, our employees have recently voted us #2 on the 2022 Singapore Best Workplaces\xe2\x84\xa2 in Technology!

We\xe2\x80\x99re proud to offer market leading employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that\'s why we want to meet you!

A bit more about you

The Employee Resource Center (ERC) team is the first point of contact for all employee queries across Asia Pacific and Japan (APJ). This team provides essential first level Employee Experience (EX) support intended to improve manager and employee success by addressing inquiries related to Employee Experience policies, procedures and programs as well the entire employee life cycle.

This job is for an experienced Senior Generalist with a positive and \xe2\x80\x9ccan do\xe2\x80\x9d attitude. You have excellent problem-solving skills, commitment to customer service and providing a positive employee experience. You should demonstrate the ability to apply sound judgment and make decisions on when to advance issues and maintain the highest level of confidentiality

You will also be:

Process oriented and the ability to manage detailed work within an SLA environment whilst keeping NPS high

An effective communicator at all levels, both written and verbal

Ability to work independently and also be part of both virtual and local team structures

Previous experience in a shared services organization is a plus

Fluency in English and Mandarin is required.

Proficient Korean is a plus

What you\'ll do

As a member of the wider ERC team, act as employees\' first contact point across APJ for all EX related questions.

Address questions related to the employee life cycle, EX policies, procedures, programs, and tools (such as Workday)

Support and drive local as well as regional projects and initiatives which requires excellent coordination skills, project managing and collaboration skills

Responsible for managing, tracking, closing and reporting progress on employee inquiries and resolve cases using Service Now, Adobe\'s case tracking tool

Assist employees and managers on how to utilize and optimize self-service transactions using internal tools and resources

Provide voluntary separation support: primary executors of voluntary exit tasks who coach and support managers with any queries and address employee separation related questions, collect documents and conduct exit interviews

Address Tier 1 & 2 queries regarding compensation, benefits, HR data management

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we\'re committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply \xe2\x80\x93 we know that by bringing together a diverse group of people, we become so much better together. We\'d love to see where we can help drive Creativity for All together.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status

Adobe