Job Description

• Primary point of liaison with customer on all issues relating to ongoing day to day region-wide business process and operational issues
• Monitor and report Key performance indicators with customer. Use of these indicators to drive internal process implementation and future improvements across the operations
• Ensure stations compliance to documented processes
• Workflow analysis and development of new processes to provide better customer service and/or operational efficiencies
• Troubleshoot and investigate root cause on service issues and provide immediate remedial action
• Scrubbing and excel report generation/collection from local stations or Schenker System
• Track and trace shipments and manage Event Management Exception reporting as required
• Managed day to day meetings and updates with Customers (Internal and External)
• End-to-end monitoring and follow-up of shipment status up to final delivery
• Manage direct and In-stock hub deliveries to the data centers

Requirements

Requirements

Skills Required

• Customer-oriented and able to promote high-performance culture
• Exceptional communication and analytical skills
• Strong multi-tasking skills
• With strong Stakeholder Management Skills
• Advanced PC Knowledge (MS Excel/ Word/ Outlook)
• Strong multi-tasking skills
• Problem solving and Team player

Experience and Qualifications

• Experience in international 3PL business and regional customer service
• Preferably with strong background in Airfreight
• Diploma holder or equivalent, prefer major in Supply Chain / Logistics Management
• Experience in the logistics industry preferred but not mandatory
• Knowledge in freight systems is preferred but not a must
• Experience in project implementation will be an added advantage

Our offer

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Contact

Contact

DB Schenker Singapore is acting as an Employment Agency in relation to this vacancy.

Job Details

Job Details

Position

Senior Executive, ACM ID

136235 Company

Schenker (Asia Pacific) PTE LTD City

Singapore Created

Nov 2, 2022

Job Details Position

Senior Executive, ACM ID

136235 Company

Schenker (Asia Pacific) PTE LTD City

Singapore Created

Nov 2, 2022

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