Job Description

What the role is:To assist with public phone enquiry handling, routing of public feedback received to relevant units, recording of media publications, and issuing of corporate gifts.What you will be working on:Public phone enquiry handling Handle all phone enquiries and feedback made to the Main enquiry and QSM hotlines. Promptly attend to all voice messages and missed calls. Provide first-line attention to complaints and if necessary, alert/ escalate such cases to the team. Promptly alert and follow up with I&S on any phone connectivity issues encountered that may affect incoming public calls. FMS Feedback Administration Prompt handling and accurate routing of feedback in FMS, based on prior arrangement of the type of cases to handle. Promptly alert and follow up with the FMS Support team on any system issues encountered that may affect the routing of cases. Assist with the 6-monthly Sampling Checks. Media recording and administration Record relevant media publication in Media Hub. Organise roster of media duties on a monthly basis. Corporate Gifts and Other Administrative Duties Handle the issuing of corporate gifts to requestors. Provide administrative support to projects, events, and audits where applicable.What we are looking for:

• Minimum 3 years of relevant working experience with good customer service skills. Preferably in both frontline customer service and administrative function. Candidates who have handled feedback and complaint cases via a customer feedback management system. Call-Centre experience will be advantageous.

About Health Sciences Authority:The Health Sciences Authority (HSA) applies medical, pharmaceutical and scientific expertise through its three professional groups, Health Products Regulation, Blood Services and Applied Sciences, to protect and advance national health and safety. HSA is a multidisciplinary authority. It serves as the national regulator for health products, ensuring they are wisely regulated to meet standards of safety, quality and efficacy. As the national blood service, it is responsible for providing a safe and adequate blood supply. It also applies specialised scientific, forensic, investigative and analytical capabilities in serving the administration of justice. For more details, visit http://www.hsa.gov.sg/. For more updates on public health and safety matters, follow us on Twitter at www.twitter.com/HSAsg and LinkedIn at https://sg.linkedin.com/company/health-sciences-authority.

Health Sciences Authority