Job Description

What the role is:To assist with public phone enquiry handling, routing of public feedback received to relevant units, recording of media publications, and issuing of corporate gifts.What you will be working on:Public phone enquiry handling \xe2\x80\xa2 Handle all phone enquiries and feedback made to the Main enquiry and QSM hotlines. \xe2\x80\xa2 Promptly attend to all voice messages and missed calls. \xe2\x80\xa2 Provide first-line attention to complaints and if necessary, alert/ escalate such cases to the team. \xe2\x80\xa2 Promptly alert and follow up with I&S on any phone connectivity issues encountered that may affect incoming public calls. FMS Feedback Administration \xe2\x80\xa2 Prompt handling and accurate routing of feedback in FMS, based on prior arrangement of the type of cases to handle. \xe2\x80\xa2 Promptly alert and follow up with the FMS Support team on any system issues encountered that may affect the routing of cases. \xe2\x80\xa2 Assist with the 6-monthly Sampling Checks. Media recording and administration \xe2\x80\xa2 Record relevant media publication in Media Hub. \xe2\x80\xa2 Organise roster of media duties on a monthly basis. Corporate Gifts and Other Administrative Duties \xe2\x80\xa2 Handle the issuing of corporate gifts to requestors. \xe2\x80\xa2 Provide administrative support to projects, events, and audits where applicable.What we are looking for:

• Minimum 3 years of relevant working experience with good customer service skills. \xe2\x80\xa2 Preferably in both frontline customer service and administrative function. \xe2\x80\xa2 Candidates who have handled feedback and complaint cases via a customer feedback management system. \xe2\x80\xa2 Call-Centre experience will be advantageous.

About Health Sciences Authority:The Health Sciences Authority (HSA) applies medical, pharmaceutical and scientific expertise through its three professional groups, Health Products Regulation, Blood Services and Applied Sciences, to protect and advance national health and safety. HSA is a multidisciplinary authority. It serves as the national regulator for health products, ensuring they are wisely regulated to meet standards of safety, quality and efficacy. As the national blood service, it is responsible for providing a safe and adequate blood supply. It also applies specialised scientific, forensic, investigative and analytical capabilities in serving the administration of justice. For more details, visit http://www.hsa.gov.sg/. For more updates on public health and safety matters, follow us on Twitter at www.twitter.com/HSAsg and LinkedIn at https://sg.linkedin.com/company/health-sciences-authority.

Health Sciences Authority