Senior Partner Specialist English (sea)
Singapore 117372, Singapore
Job Description
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Job Title: Senior Partner Specialist - English (SEA) Imagine being able to partner with global technology leaders in a company that cares about YOU \xe2\x80\x93 your professional growth, your success, and your community.
We are looking for a Senior Partner Specialist to join our team. Today.
The future team member that will love this job will be focused on managing relationships with important channel partners, and supporting a team to grow sales through channel partners. You would create channel specific sales plays and programs, which requires internal engagement and coaching of the internal sales team. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future! You Have
- 5+ years of prior experience working in a customer service or sales capacity
- Experience of high-volume calling
- A passion for customer experience
- Willingness to learn new technology and data
- Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
- Experience coaching others or training delivery
- Excellent knowledge of MS Office programs
- Experience using email, phone and video tools
- Experience working with Salesforce.com or similar CRM
- Maintain overall ownership and to function as single contact for Top Channel Partners
- Experience in providing selling services or solutions to our customers and clients in the SEA region
- Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
- Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
- Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
- Create talk tracks specifically related to customer health and use predictive data to identify \'at-risk\' customers
- Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
- Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
- Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
- Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
- Manage high volume of customer contacts through phone and email each day
- Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
- Maintain a high level of CRM hygiene to ensure all relevant data is captured.
- May potentially attend vendor events
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Job Detail
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Job IdJD1295045
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore 117372, Singapore
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EducationNot mentioned