Job Description

Counter duties

• Ensure the service readiness of the department and maintain a clean and safe environment in the clinic at all times
• Assist with case triaging, registration and appointment scheduling and issue welfare financial aid to patients
• Be responsible and accountable for the safekeeping of department\'s cash float and counter collections that are issued for financially needy patients
• Reconcile all transactions at the end of the day and prepare claims report from the associated social service offices or relevant organizations
• Perform patient care services such as attending to patient\'s needs in the department and/or helping them to move between departments
• Attend to patient\'s enquiries and provide relevant information to them
• Maintain confidentiality of patient\'s information
• Attend to patient\'s feedback or complaints and escalate appropriately to the Medical Social Workers
• Ensure that the Allied Health standards of service delivery be met at all times

Non-counter duties

• Support the Medical Social Workers/ Social Work Assistants with translation for their cases if needed either in the consultation room or via tele-contact
• Ensure that the mobility equipment that are on loan to the patients are well maintained at all times and to liaise with the vendors when needed
• Ensure that the department\'s brochures are timely replenished by liaising with the relevant departments or external agencies

General duties

• Assist the Medical Social Workers / Chief of department in supervision, guidance and teaching of new staff
• Participate in initiating and implementing change to improve the quality of care and work processes in the unit
• Perform other duties assigned by the Medical Social Workers / Chief of department

Requirement

• Minimum GCE O/N Level equivalent qualifications
• Patient-oriented and will go the extra mile to enhance patient experience
• Driven, willing to learn and embrace change
• Team players, able to foster strong relationships at all levels and across various departments and institutions
• Experience in frontline customer service preferred

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

Institution

Woodlands Health (WH)

Job Family

Ancillary

Working Hours

Staggered Clinic Hours

Education Level

N-Levels, O-Levels, NITEC / Higher NITEC, A-Levels, Diploma

Employment Type

Regular Full-Time

Woodlands Health