Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

We are looking for a Senior Programme Manager responsible for end-to-end oversight of Client's capital projects in the region, including new corporate fit out, restacks in existing buildings and other projects to meet the Client's real estate objectives.

You will be part of a growing team providing programme management / PMO services within the JLL APAC Regional PMO Group. You will have the opportunity to work on portfolios of projects with prestigious Clients, developing your skills within JLL"s career framework . In doing so you will demonstrate a high level of attention to detail, be self-motivated and able to work unsupervised at times showing initiative, whilst inspiring confidence in your interactions with both Internal and External Clients, Stakeholders and Partners.

You will have prior experience working within a PMO, with oversight of projects at a regional level and be able to draw on previous project management experience of projects valued between $1m and $3m USD.

You must have relevant experience working with banking / finance sector Clients. Experience managing and influencing internal stakeholders and supporting approval processes for capital construction projects within a financial Client is also advantageous.

Project / Program Operations

Roles and Responsibilities

Acting in a lead capacity as the main point of contact for all matters in relation to the delivery of the Client's Programme / Portfolio of work, the role involves:

• Establish and foster strong relationship with key Client Stakeholders

• Act as the Client's single point of contact in the region for strategy, implementation and escalation for capital works, blending Client's specific requirements with Local Business needs.

• Where required, support the development of an annual Capital plan with Client's CRE lead, including definition of project scope, scale and budget for incorporation into Client's Capital Planning tools, and proactively manages same throughout the capital planning cycle.

• Prepare forecasts for project expenditures and assist in the definition of scope and schedule and its management to meet Client objectives.

• Spearhead Client's process for business approval in the region, review before formal submission into Client's systems.

• Where JLL are the Project Manager, identify, develop, and gather key resources to lead the individual projects.

• Communicate and drive compliance in the capture of data necessary to make full use of JLL and / or Client Reporting and Business Intelligence Systems.

• Ensure that changes to scope or budget are reported on and managed in compliance with Client procedures.

• Guide Project Managers and ensure they deliver projects to specification, on time and in budget with the required standards for construction and data quality. Ensure that the Project Manager's report accurately on the status of the project and project finances

• Proactively work to resolve deficiencies in project delivery and escalate / liaise with JLL Country leads to resolve matters in relation to project challenges

• Promote continuous quality monitoring and drive improvement on projects and documentation. Ensure best practices are being followed and hold Project Managers accountable for driving quality control at all stages of the project.

• Ensure structured handover and close out of projects including documentation to relevant stakeholders such as FM, Finance etc

• Manage risk related to projects. Ensure Project Managers adhere to JLL process and follow Client governance processes at all stages of the project.

• Monitor adherence to corporate risk policies and practices, holding Project Managers accountable for mitigating or eliminating risk.

• Keep mandated PMO - Client reporting tools up to date to ensure accurate and effective reporting at all time

• Be an advocate for and assures compliance of Health and Safety best practice with JLL and Client policy

• Assist in the review and improvement of internal process and reporting.

• Demonstrate knowledge transfer from lessons learnt amongst the core and site team members to improve service delivery.

In addition, the role includes aspects of Account Management that lead towards overall growth of the Account, including:

• Create awareness of JLL's full range of services to the client as value creating opportunities and work with the Account Director to identify, pursue and realise opportunities for revenue growth on the Account.

• Identify and examine threats and opportunities with the Client and develop understanding of client relationship with our competitors

• Periodically monitor and review account profitability

• Own and participate with the Account Director in the development of the annual Account plan covering whole company objectives

• Act as a Subject Matter Expert within the Account for all project related matters.

Interfaces

This role interfaces with the following

• JLL Account Executive / Director (the Client Relationship Manager accountable for JLL's relationship with the Client)

• Client's Real Estate / Capital Works Teams and other internal functions (where appropriate) including Health and Safety, Engineering, Sustainability, Internal Business Unit Stakeholders, In country management, Facility Managers, Finance, Security and IT teams. Note that some of these teams are based in the UK and North America

• JLL (or other) delivery teams [including their line management]

• Other JLL business lines such as occupancy planners, transactions and Facilities

• Other Consultants retained by the Client, including non-JLL Project Management

Location:

Hybrid -Singapore

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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