Job Purpose
The Service Leader at GBT is accountable for leading and organising Traveler Care teams to deliver an exceptional experience for clients and employees. This involves acting as an advocate, and representing our culture and values. Most employees under this role’s leadership are client facing. These will include Team Coach and Team Operations Reports, and Travel Counsellors.
The role-holder will deliver the highest standards of customer, shareholder and employee satisfaction by supporting and enabling their team to achieve and exceed their goals, resulting in increased productivity, profitability and supplier revenue. A key priority will be to coach Reports to support the short and long term performance and development of the Travel Counsellors. Furthermore, to proactively engage internal and external stakeholders – clearly demonstrating how Traveler Care adds value, agreeing optimal ways of working and achieving exceptional results for the organization and its clients.
Key accountabilities
People
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