Job Description

Company Description

This job may also be located in the following locations: Bangalore, India; Singapore, Singapore; Melbourne / Sydney, Australia. Please note, your application for this job will be automatically submitted for these locations as well.

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.



Your Career

Palo Alto Networks is seeking a Service Logistics Analyst (APAC Region). This is an opportunity to join the number 1 Cyber Security companies in the world. We are looking for a motivated self-starter and an enthusiastic team player. It will provide the right candidate with the opportunity to grow with the company and expand their role within the organization. The position will report to the Service Logistics Manager in the Supply Chain Operations team. Candidates will be involved in all aspects of the RMA process with a strong emphasis on all aspects of the service supply chain.

Your Impact

• Monitor, reconcile and correct any RMA issues in SAP
• Ensure RMA information provided by TAC support team is accurate and resolve any discrepancies
• Resolve all RMA discrepancies/escalations with outsourced 3rd Party Logistics Provider
• Root Cause Corrective Activity Management with Palo Alto Networks 3rd Party Logistics Provider
• Engage cross functionally with customer service, sales, finance and IT as it relates to Service Parts Logistics
• Tactical escalation point for all things related to RMA service within the APAC region
• May require site visitations to various partners throughout the APAC region
• Report weekly, monthly and quarterly RMA delivery performance within the APAC region
• Working knowledge of trade and compliance as it relates to cross border shipments
• Assist in various service parts related projects as required
• Responsible for daily email follow up pertaining to RMA status questions from both internal and external customers
• Willing to be on call 24/7 to assist with customer escalations
• Assist in new depot roll outs as required
• Own, drive and manage continuous improvement projects with 3rd Party Logistics provider

Qualifications

Your Experience

• 5+ years of related RMA processing and or Service Parts Logistics experience.
• Excellent interpersonal, oral, and written communications skills
• Working knowledge of SAP is a plus
• Proficient with Microsoft Office and GSuite preferred. Strong
• Excel/Sheets skills required
• Self-starting problem solver who can work independently
• Passionate about providing a best in class RMA experience for Palo Alto Networks customers
• Team player who can work cross-functionally
• Working knowledge of Salesforce case/RMA management, is a plus
• Diplomatic and thoughtful in responses
• Attention to detail with strong analytical abilities
• Ability to think outside the box to suggest RMA process and efficiencies improvements

Additional Information

The Team

Our Manufacturing team is a team of professionals with extensive business and project management experience in the contract manufacturing industry. This team has a proven track record of success all aspects of supply chain and project management. We're dedicated to growing production, reducing operating costs, and improving product quality by utilizing World-class Manufacturing concepts to optimize supply chain processes and strategies. Our manufacturing team leadership establishes clear objectives, defining and implementing profit improvement and profiling inventory management, valuation and lead-time improvement programs. If you have a passion for extensive end-to-end manufacturing and supply chain with the knowledge and experience, we want you!

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks and our diversity .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at .

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Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.