Job Description

About the team Doctor Anywhere\'s Operations team is a crucial part of the company. We ensure the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible. We make sure that our customers remain our top priority.
About the role We are seeking a Senior / Executive, Prestige Medical Concierge who will provide premium services to our prestige clients to coordinate all aspects of their medical and healthcare needs. The role ensures that the clients gain exclusive access to a network of dedicated and renowned specialists and allied healthcare professionals in Singapore, by offering integrated healthcare solutions and treatment options.
The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.
This role reports directly to the Senior Manager Contact Centre.
Responsibilities

• Act as the primary contact for our international and domestic prestige clients related to their medical concerns and healthcare needs.
• Handle enquiries received via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience.
• Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.
• Provide premium service to our clients in understanding client\xe2\x80\x99s medical needs, provide specialist recommendations and facilitate the appointment booking.
• Well verse with pre-authorization and issuance of Letter of guarantee process.
• Provide administration support, when necessary.

About you

• Diploma/Degree with 1-3 years of Customer Service delivery/ Insurance/ Medical Assistance/ TPA experience.
• A demonstrated track record of providing excellent service to clients in a multicultural, collaborative and team-oriented environment.
• Ability to assess Health insurance coverage, ascertain medical necessity, cost estimates and issue Letter of Guarantee for urgent/elective admissions.
• Excellent command in spoken and written English is required
• Ability to proactively seek solutions while maintaining a calm disposition.
• A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
• Comfortable with ambiguity and flexible to learn new things - we\xe2\x80\x99re not done growing, and heading into uncharted territories is part of the fun!

About Doctor Anywhere Doctor Anywhere (DA) is on a mission to be the largest tech-enabled, omnichannel healthcare provider in Southeast Asia. First launched in Singapore in 2017, DA aims to bridge gaps in the healthcare ecosystem through developing innovative solutions and technologies. In 2021, DA raised SGD$88 million in Series C fundraising (August 2021) and acquired Doctor Raksa, the biggest telemedicine platform in Thailand which further strengthened our foundation for telehealth and healthcare offerings. Today, DA is present in Malaysia, Thailand, Philippines, Vietnam, Indonesia and India, serving more than 2.5 million (and growing) users across the region. At DA, we believe in the value of innovation and collaboration. Grounded in our motto of \xe2\x80\x9cKeep Going, Keep Growing\xe2\x80\x9d, our team strives towards excellence every day, and values diversity in perspectives brought by every member. Together, we bring quality healthcare to your doorstep!