Job Description

Key Result Area 1: Service Management

• Manage the front of the house in achieving the highest standards of guest service experience
• Implements travel path regularly and directs restaurant partner to identify "Food Service Cleanliness and Condition".
• Implements proper floor control to ensure that shift requirements are attended to
• Supervise opening and closing procedures. Ensures that store is opened on time and that closing activities are not implemented prior to official store closing time
• Ensure that proper shift endorsement is accomplished at all times for each incoming shift manager
• Implements the following shift activities/reports, depending on area of assignment

Key Result Area 2: Production Management

• Leads the partners in kitchen to achieve the highest standards of product quality and ensures that products are always available during shift
• Responsible for overall achievement of food, paper, operating supplies, utilities.

Key Result Area 3: Guest Relations Management

• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with restaurant partners
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations.
• Assist in the running of company-wide incentive programs.

Key Result Area 4: People Management

• Provides clear roles and responsibilities to Front and Back of the House (FOH & BOH)
• Provides coaching to enable the restaurant partners to achieve shift goals.
• Responsible for partner positioning during shift. Ensures that proper manning and positioning is implemented and that adjustments are done to achieve Food Service Cleanliness and Condition
• Ensures that scheduled partner training is accomplished during shift
• Leads by example and demonstrates the importance of treating every restaurant partner and guest with respect
• Reacts immediately to issues requiring attention during the shift
• Encourages an exciting and fun work environment while motivating restaurant partners to meet goals
• Assists in ensuring optimal restaurant partner coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.

Key Result Area 5; Health and Safety

• Conducts regular workplace inspections & ensure restaurant has a safe and healthy program in place.
• Establishes proper security procedures and ensures the safety of Restaurant Employees and Guests
• Makes recommendations for improvement to the restaurant health and safety practices and programs.
• Managing the basics of assessment process, and maintains high standards of QSC in the Restaurant
• Reports and investigate work-related injuries and illnesses to the appropriate internal and external authorities
• Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
• Keep the Multi Unit Manager and COO apprised on any conditions or practices that may pose a hazard to employees
• Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager

Key Result Area 6: Repair & Maintenance

• Ensure proper implementation of Restaurant Building maintenance and equipment facilities maintenance plan by putting in place the quality management system condition.
• Check all machines, lighting, fixtures, and kitchen amenities to make sure that they are in good condition, reports anything that needs repair or replacement and makes recommendation to the Restaurant Manager
• Identifies problems and accurately coordinates with vendors to meet downtime targets.

Job Types: Permanent, Full-timeSchedule:

• Day shift
• Shift system

Expected Start Date: 08/15/2022