Job Description

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Singapore Facilities Lead
Work Dynamics
OVERALL ROLE
The Singapore Lead will be responsible for managing all aspects of the facility/property management service delivery system at the client's sites across the portfolio. In this capacity, the Singapore Lead is accountable for:
Interface with the client real estate / JLL facility team
Achievement of client relationship and key performance indicators
Managing the operational budgets and delivery
Managing engineering operations and related risks in operations
Managing client services operations
Managing third party vendor contracts and
Interface with site building management
MAJOR RESPONSIBILITIES
Leadership (where applicable)Ensures the account team is high performing
Evaluate individual training and performance and suggested area of focus and improvement when necessary
Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Plans and ensure each staff member meets the agreed level of performance
Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition
Client/Stakeholder ManagementThe single point of Management Control in the client sites for FM and Engineering operations overview - client liaison and relationship management
Vetting of Monthly/quarterly/annual of respective country before reporting for the clients.
Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
Manage service delivery to meet and exceed Key Performance Indicators (KPI) as agreed with UBS AG; Maintain KPI reporting and metrics
Develop an understanding of and sound working relationship with key representatives of the client, suppliers and team members.
Financial Management
Assist the client with the development and maintenance of property budgets and forecasts in accordance with the financial timetable
Be responsible for achievement of the agreed financial targets for the account; spending, expenses and budget targets
Responsible for collection of fees from client and tracking of outstanding payments
Responsible for on time vendor payment and tracking
Ensure recording of financial information for client reporting & expense monitoring purposes
Contract and Vendor Management
Ensure adherence to the client contract, understand the Facilities Management scope, contract and develop specific processes, if necessaryResponsible for the achievement of key performance indicators, service levels and other measures as contracted
Implement and manage the change control process
Manage the governance process for the account
Manage vendor procurement processes and ensure timely contract execution, negotiation, including preparation of tender documentation and preparation of contracts in accordance with agreed guidelines.
Ensure the Contract Management Database is up to date at all times
Manage vendor induction, training and track vendor performance as required
Facilities / Workplace Management
Work in conjunction with the local / regional client to develop a Strategic business plan for the delivery of the services
Ensure Standard and Emergency Operating Procedures and Inventory records for all services are up to date
Ensuring the hospitality services level is 5-STAR level , including the receptionist, catering and in house event management where applicable
Manage the facilities helpdesk response and rectification procedures
Supervision of repair and maintenance works, assist in coordination of churn activity
Project management of small renovation or refurbishment projects including defects rectification
Responsible for all aspects of Environmental Health and Safety in relation to delivery of the services
Responsible to liaise with client to comply the Environment Management System operations requirement and activities
Review Risk Management: Constant update of risk tracker with site team
Constant review of site operation to identify and mitigate risks with stakeholders and site team
Monitor a Planned Preventive Maintenance plan
Implement best practices through liaising with internal and external JLL stakeholders
Implement savings initiatives, including tracking savings
Communicate operating philosophy, objectives and expectations to the onsite facilities management teams through monthly meeting
Advise and support clients and JLL team across a range of facilities management issues including: Planning, operations and maintenance service delivery.
Preparing and managing operational budgets and savings.
Conduct facilities management operations audits when necessary
Work with the JLL Engineer, vendors and JLL technical team to determine incident root cause analysis, trouble shooting and possible solutions to technical problems
Review incident reports for accuracy
Implementation of service task, procedures and policies
Communicate with JLL staff on JLL HQ directive and regional instruction
Critical Environment Management
Ensure Standard and Emergency Operating Procedures, Inventory and Asset records for critical environments are up to date
Ensure 52 week planner for CEM equipment is up to date at all times
Ensure change management notices are submitted timely in advance
Receive and react to after-hours escalation as needed
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Minimum 10 years' experience in Corporate Real Estate, Facilities and or Property Management industry
Tertiary qualifications in Hospitality and/or Facilities Management / Engineering will be advantageous
Has experience in handling client and/or firm sensitivities' knowing when to escalate with urgency, or how to de-escalate certain risks
Has handled a P&L
Critical Competencies for Success
Technical CompetenceUnderstands all Technical Processes and impact on delivery services (SOW)
Running of schedules, budgets, contracts, invoices, processes
Quest for ExcellenceAccount delivery optimization and continuous improvement
Performance Management of the delivery team
Problem Solving & Strategic ThinkingCapacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using an objective approach
Proven ability to employ holistic approaches and looks at long term solutions
Project Management & Organizational SkillsExcellent planning & organizational skills to prioritize work and meet tight deadlines
Other Personal Characteristics
Demonstrated superior client relationship skills. Able to interact face to face with internal and external clients
Strong understanding of facilities management and technical aspects of property and an ability to translate that understanding into advice
Acumen in financial planning and management
Excellent planning and organizational skills to prioritize work and meet tight deadlines
Demonstrated superior people management skillsDemonstrate and ensure to instil a culture in the team that match our 'I am JLL' core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Self-motivated and confident, Gravitas, EQ
Flexible - able to adapt and effectively deal with rapidly changing, stressful situations
Proven ability to initiate and follow through with improvement initiatives
Able to work independently and be a team player
Exhibits honesty & trustworthiness
Strong customer service focus
Visionary, Clarity, Inspiration, Perspective, Oversight
Energy, Pacing, Focus, Excitement
KEY STAKEHOLDERS
Management / Account Management Staff
JLL Staff
Client Staff
Vendor Staff
Building Management
Government authorities
REPORTING TO
Regional Account Director
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!