Job Description

:As a Solutions Assistant (Post Sales) in Singapore, you will be the first point of contact for our valued customers and partners, playing a crucial role in achieving Milestone\'s mission of excellent customer and partner satisfaction. This is a 6-month contract position. Your technical expertise and problem-solving skills will help ensure a seamless post-sales experience.As the Solutions Assistant (Post Sales), your responsibilities will include:

• Develop a thorough understanding of Milestone\'s products and tools.
• Provide technical support via phone and chat to our customers and partners.
• Resolve technical issues by applying effective troubleshooting techniques and thorough analysis.
• Ensure all relevant communications, documents, and files related to each case are accurately archived in the support system.
• Meet predetermined targets and uphold the professional representation of Milestone.
• Act as the initial point of contact for basic/simple customer-facing issues, typically handled by the Partner or the Milestone Help-Desk.
• Identify and troubleshoot basic functionality failures, such as video not recording or installation failures.
• Address product or Windows environment error messages with effective solutions.
• Perform other related tasks as assigned by the team lead/manager.

The ideal candidate should possess the following qualifications:

• Diploma or higher in Computer Science, Information Technology, Engineering, or a related field.
• Basic knowledge of IP networks.
• Basic understanding of storage technologies.
• Strong troubleshooting skills.
• Technical understanding and hands-on experience with Microsoft Windows operating systems and relevant technologies.
• A proactive attitude with the ability to tackle increasingly challenging assignments, always aiming for a positive outcome.
• Excellent analytical and problem-solving skills.
• Ability to handle conflicts constructively and recover effectively from dissatisfied customer situations.
• Superior communication skills and fluency in English, both verbal and written.

How To Join UsIf you are interested in taking on this exciting challenge and being a part of a fast-growing technology company, submit your application where you express your motivation for working with Milestone Systems and include your CV - in English. Do not miss this opportunity to join us. Apply as soon as possible and become part of the interviews we will conduct.For more information, please visit our website: www.milestonesys.com.About Us: At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions - in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people-first approach to everything we do, and it\'s not just empty words. Being part of a fun, friendly, and flexible environment you\'ll find, that working here almost feels like a home away from home. If you are curious to know more about who we are, we suggest you visitAbout the Team: You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV.

Milestone Systems