Support Associate (call Centre)
Singapore, Singapore
Job Description
Responsibilities:
- Management of e-learning system, attendance recording, online examination, preparation and collection surveys results.
- Backup as call agent and issuing of spare parts when engineer raises a request.
- Answer calls from customers in the local market and records them according to procedures.
- Coordinate with the service engineer on the case escalation
- Assign the case and escalate to related perspective whenever necessary.
- Generate CRM report at management request.
- Process training registration.
- Arrange all training materials, office security passes, and meals before the start of training.
- Maintain trainee database according to the procedure.
- Assist with Office Administration duties.
- Administrate activities for training
Job Specification:
- Minimum NITEC in any fields
- At least 2 years of relevant experience.
- Good administrative and coordination work experience with good communication and PC skills.\xef\xbb\xbf
Interested candidates who wish to apply for the advertised position to send in your resume.
EA License No.: 13C6305
Registration No.: R1985956
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Job Detail
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Job IdJD1310175
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned