Job Description

Company Description
About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.


Imagine your ideal role as a Talent Acquisition Lead: (AP-MEA)

Rapid growth? Check. Awesome team? Check. Broad responsibility? Check. A fantastic culture? Check. Ability to shape the role to suit your strengths? Check.

Freshworks is looking for a Talent Acquisition Lead: (AP-MEA) As a business, Freshworks is disrupting business software. Meanwhile, the HR function is focused on making Freshworks the most loved company by employees. We are about more than simply employee engagement. We are focused on creating “Moments of Wow” for our employees.

Your Role and Responsibilities:

• Develop talent acquisition strategies and hiring plans for national and international markets
• Perform sourcing to fill open positions and anticipate future needs
• Be adept at both lateral hires and volume hires, willing to function as an individual contributor and mentor and guide new hires.
• Plan and conduct recruitment and selection processes (interviews, screening calls etc.)
• Ensure to give positive candidate interview experience by providing adequate information about the role, reducing waiting time, setting the expectations of FW culture, work atmosphere, taking and giving interview feedback etc
• Assist in employee retention and development
• Organize and/or attend career fairs, webinars, recruitment drive etc
• Use metrics to create reports and identify areas of improvement
• Own and drive end to end recruitment process from (sourcing, interviews, reference checks, negotiating compensation proposals and closing candidate offers)
• Ability to partner and influence stakeholders at all levels, including executives, to drive hiring goals and program outcomes
• Build a pipeline of top candidates for different roles by using a variety of sourcing channels (inbound, outbound, agencies, etc.). The candidate has to have the ability to source through direct hires
• Contribute to employer branding concepts and projects along with Marketing colleagues. Organize recruiting events
• Transformational mindset to drive our Talent Acquisition processes

Qualifications
Our perfect match:

• 8-10 years experience in recruitment - in Tech/ Non Tech Hiring (Sales, marketing, finance, technical support etc)
• Adept at converting the candidates to a successful closure
• Experience in full-cycle recruiting, sourcing and employment branding
• Understanding of all selection methods and techniques
• Proficient in the use of social media and job boards
• Willing to understand the duties and competencies of different roles
• Good knowledge of Applicant Tracking Systems (ATS) and databases
• Knowledge in talent sourcing and full recruitment life cycle
• Experience in using HR technology and applicant tracking systems
• Teammate and strong collaborator with a strong work ethic and ownership who enjoys working in a high-energy team environment and is passionate about other people
• Excellent communication skills
• Bachelor's or Master’s degree

Additional Information
All your information will be kept confidential according to EEO guidelines.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.