Job Description

Your Role:
The Technical Support Engineer provides consistent, world-class support for Tenable cybersecurity products (Tenable Holdings Inc, NASDAQ: TENB). In serving as the primary liaison between the company and customer, the TSE resolves real-world technical challenges by supporting cutting-edge vulnerability assessment and compliance auditing software across complex, multi-faceted customer deployments.
Our TSEs possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The TSE is a hands-on customer-facing role that provides support for Tenable\'s entire product suite; including Nessus Professional, , , Tenable.ot, , Log Correlation Engine, Container Security, Nessus Network Monitor and Web Application Scanning. Questions come from a wide variety of sources including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.
Your Opportunity:Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and OperationsServes as the primary technical liaison between the customer and Tenable internal groups (Product Management, R&D, etc) for technical issuesAnalyse and clarify customer technical inquiriesAnalysing vulnerability scan results, system audits, and log eventsRecreating customer software issues in a lab environmentEnsure customer feedback is properly channeled into Product Management and Research & DevelopmentMaintaining in-depth knowledge of Tenable products and information security best-practicesCreate and publish solution knowledge for re-use by customers and Tenable employeesOpportunities for career advancement within Technical Support as well as other organizations within TenableWhat you\'ll need:Bachelor\'s degree in IT or Computer Science (or equivalent experience)Experience required 4 to 12 years of \xe2\x80\x8bhands-on\xe2\x80\x8b proven experience in field engineering or technical support in Support/Professional Services/Technical Account Manager4+ Years of Customer Support with a hi-tech companyA passion for making customers successfulExperience working with Enterprise customers around the worldExcellent verbal and written communication skills in English is mustStrong knowledge/experience in: Linux and Windows Server Administration and ConfigurationWindows Active DirectoryNetwork administration, Firewall Configuration, and strong knowledge of TCP/IPExtensive experience with diagnostic tools such as Wireshark, etc to analyze packet captures (pcaps)Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)Log File Analysis ExperienceWorking Knowledge of FirewallsCVE\'s and Security BulletinsEither professionally or in an academic setting, using Nessus and/or other vulnerability management and cybersecurity toolsMonthly availability to work weekends (8am-4:30pm) and Holidays is also required#LI-Hybrid#LI-SA1

Tenable