Job Description

About our Client: Pay Later Travel is an Australian based travel business. Their mission is to make travel accessible for everyone and since 2017, they have served thousands of customers around the world. Their values are Respect, Integrity, Accountability, Communication and Responsibility.Travel is back and you are booking flights around the world again! If you are passionate about travel, experienced in flights, ticketing and all things travel, they want to hear from you. GDS experience is essential for this role, Sabre preferred.Job Summary: The role is mainly responsible for providing exemplary service to customers via inbound and outbound channels (phone, chat, email). Fulfill requests by customers end-to-end through the Sabre system to achieve first call resolutions.Responsibilities:

• Be the face of Pay Later Travel providing exemplary customer service to customers via phone, chat and email support.

• Listen attentively to customer needs and requests and triage requests accordingly.

• Provide accurate and timely information to customers, such as fare rules, airline policies, restrictions.

• Action customer requests diligently and accurately to achieve first call resolutions.

• Utilize your Sabre expertise to action technical requests over phone, chat or email.

• Process voluntary changes, cancellations, credit redemption requests.

• Process involuntary changes, cancellation requests.

• Quote customers' refunds using calculators in real-time and reach a resolution over the phone.

• Lodge for refunds from various wholesalers using relevant waiver codes.

• De-escalate customer complaints where necessary to achieve a favorable outcome.

• Ensure tickets, itineraries and documentation are issued correctly and delivered to the customer on time.

Requirements

• Experience using a Global Distribution System (GDS) Sabre is a must.

• Issuing airline tickets on Sabre.

• Proficiency with revalidations, re-issues and EMDs.

• Liaising directly with airlines and wholesalers agents when required.

• Resolving issues relating to ticketing and ensuring tickets are issued correctly.

Skills & Aptitude

• Committed to the highest level of customer service.

• Proficiency in Australian or American English.

• High degree of attention to detail.

• Excellent communications skills - both written & verbal.

• A willingness to take on challenges and change, with a positive approach.

• Strong time management skills and ability to process a high volume of work.

• Ability to work autonomously and as part of a broader team.

• A positive attitude, passion and enthusiasm for travel.

• Exceptional multitasking ability, you will juggle priorities to meet deadlines and client expectations.

Benefits
WHAT WE OFFER? Above-Industry Standard Compensation Package? Premium Healthcare Coverage and Life Insurance? Fun Monthly Employee Engagement Activities? Opportunities for Learning, Personality Development, and Career Advancement? Permanent Work From Home Job Opportunity? 2 HMO dependents from Day 1**Job Types: Full-time, PermanentSalary: Php30,000.00 - Php45,000.00 per monthBenefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Experience:

• travel industry: 3 years (Preferred)