Job Description

About Security Bank We are the Philippines' largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021—Best Bank in the Philippines. We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered. Now, with more than 316 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done. In our constant pursuit of excellence and improvement, we create teams that support our business and each other. The Role As a Unit Head - Telesales, you will be responsible for supervising the operations of the Telesales campaign teams while developing programs & enhancing processes based on team targets that aims to grow product base and profitability through product acquisition and bookings (credit cards and auto loan). You will manage the team's sales performance through team leader and agent productivity monitoring, ensures completeness of applications, spearheading process enhancements and analysis of cancellation and decline reasons. How you'll contribute

• Analyze reports using MIS to measure and evaluate Telesales cross sell campaigns for product acquisition
• Recommends service level agreements, process improvements / enhancements by application / call quality review & assessments to improve sourcing, solicitation and processing of Telesales programs and campaigns
• Organize and coordinate with all Telesales officers, product partner units/departments via email, phone and meetings to ensure that programs/campaigns are properly executed and delivering positive results
• Develop and implement Telesales programs & processes using data analytics to increase internal customer base penetration, tap new-to-bank clients and increase activation / usage / bookings.
• Implement company rules and regulations using manuals, handbooks and memos pertaining to compliance to the policies and procedures based on the bank's guidelines that will be used for agent evaluation and recommendation

• Bachelor's degree to any field in study
• With at least 3 years relevant experience
• Preferably with experience handling Telesales Team Leaders / Agents and knowledgeable about outbound sales campaigns of Credit Card / Other Bank Products (Auto Loan / Home Loan etc.).
• Knows operational processes (application, credit cycle, after sales/fulfillment etc.)
• Assertive Communication Skills Good analytical and decision-making skills Leadership and Channel Management Skills
• Able to communicate/present to all levels of the organization and external parties; keen to details, ability to adapt to any situation and resolve issues without sacrificing corporate values, able to do the job function well even in extreme work pressure